Measuring the Impact of Digital Literacy Services with Project Outcome &

September 14, 2017 Online 01:00 PM

CLICK HERE for the archived recording.



Digital literacy services are offered in nearly all public libraries, from computer classes to individual tutoring assistance to online training resources. How can you provide consistent digital literacy training to the most frequently asked questions? How can you measure the success of these services, and how can you identify areas for improvement?


PLA has two free tools that can help you provide and measure digital literacy services. provides tutorials on essential basic technologies designed for use in library patron training, and also offers the ability to create a custom site branded for your library. Project Outcome provides simple survey tools to measure the outcomes of digital literacy programs and services. This free webinar will show you how to use both of these tools together to augment your digital literacy training and measure the impact your digital literacy services have in the community.


Learning Outcomes

At the conclusion of this webinar, participants will:

  • Understand how can be used to provide digital literacy training in public libraries, and how a library can benefit from having a custom site;
  • Understand how to utilize Project Outcome surveys to measure digital literacy services (including classes, individual appointments, and online training such as;
  • Be able to administer surveys to patrons following digital literacy training.


Who Should Attend

This webinar is open to everyone. and Project Outcome are initiatives of the Public Library Association. is a free collection of self-directed tutorials for end-users to increase their digital literacy. Project Outcome is a free online toolkit designed to help public libraries measure the outcomes of their programs and services.